Ordering from DPCIwholesale.com
How do I purchase from DPCIwholesale.com?
In order to purchase from DPCIwholesale.com, you must first register a profile with us. You can do this by navigating to the menu at the top of your screen and locating the "My Account" drop down box. From here, you may select "Register".
What information is required to register with DPCIwholesale.com?
In order to register with us, we require only basic information. All required fields are designated with an *. We require your company's Billing and Shipping Addresses in order to register your account with us. We will never sell or distribute this information in any way.
Why can't I register without providing a business name?
DPCIwholesale.com is strictly a wholesale website. We do not sell our merchandise to individual end users. By placing an order through our website, you are submitting that you are ordering products from us with the intent of resale. Any order placed through our site that is determined to be not following these guidelines set forth may be canceled.
Do you have a minimum order amount?
Since we are a wholesale company, we do have a $100.00 minimum for all orders. That minimum order amount is based on the subtotal of products in your shopping cart (excluding taxes and shipping).
Do you backorder out of stock products?
We do not back order any products we sell. In addition, it is possible when a particular product is low on stock, we may have already sold out of it. In the case that you have placed an order for a product that is already out of stock, we will not back order the out of stock products. Instead, we charge you only for the products we have shipped, and adjust the shipping charges accordingly.
Order Processing & Shipping
How long does it take you to process orders?
We pride ourselves on how fast we process orders considering the volume of orders we receive daily. As a general rule of thumb, orders placed by 10am ET Monday - Friday will be shipped the same day. Any orders placed after the afore mentioned times, will be shipped the following business day.
What shipping methods do you offer?
Our primary method for shipping is FedEx Ground Service. We get discounted rates through FedEx, and pass those savings on to our customers. We also ship via the US Postal System, however in most cases the cost of this is quite a bit more than FedEx. For larger orders (those weighing 500 pounds or more), we offer pallet shipping via LTL Freight providers such as SAIA, Roadway, FedEx Freight, etc.
How do I track my order?
Once your order has been completed, you will receive an e-mail containing your shipment tracking information. In addition, your can always log into your account on our website, and visit the "Order History" tab within the "My Account" menu located at the top of your screen. From this section of the website, you can see all your past orders and the associated tracking numbers for those orders.
Can I get a shipping estimate before I place my order?
It is very easy to get a shipping estimate on our site. If you are logged in, you simply need to add products to your shopping cart. On the shopping cart page, the shipping estimator will be located at the bottom of the page, and will already have rates calculated for your primary shipping address. If you are not logged in, you can also add products to your shopping cart. Then, on the shopping cart page, your can enter in a shipping destination into the shipping estimator to see all available shipping options and estimates for your order.
What are your shipping transit times?
For regular ground shipments, please refer to our Shipping Transit Time page for a map showing all transit times.
Products & Inventory
Are your inventory counts accurate and up to date?
All inventory counts on our website are updated every 30 minutes from our warehouse inventory system. Since our warehouse is open to local vendors, products bought within our warehouse will be reflected on the website within this time frame.
Can I back order an out of stock product?
While we do not allow back ordering of product, we do have a "Notify Me" feature for all out of stock products. When you utilize this feature, you will be informed immediately upon that products arrival via e-mail.
If you don't have enough in stock of the item I want, can I special order it?
Depending on the item, and the amount you are requesting, we do offer special ordering of products. In order to obtain more information about this service, please contact our Sales Team at 352-678-3661 option 2.
Do you offer quantity price breaks on your products?
We do offer quantity price breaks on nearly all of our products. To find the price breaks, you must visit the product page directly. On the product page, it will show any applicable price breaks.